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PRELIMINARY INFORMATION FORM
This Preliminary Information Form is provided to you for information purposes before the
Distance Contract you will enter into for the order that you place via the Web Application.
İGA Havalimanı İşletmesi A.Ş. shall be herein referred to as “İGA”.
The technical stages-steps relating to the consumers’ purchase of the products/services subject
to the order and thereby placing of the order, the technical tools for the detection and correction
of the errors during your information entries have been expressly specified on the Web
Application during your transactions up to this stage.
In the case of missing characters, erroneous e-mail extension, past date, nonexistent flight
information and other errors in other such information entries relating to the order to be placed
via Web Application; you may proceed with your transaction by correcting such error.
Our product/service sales are implemented within the scope of the Web Application.
Upon the Buyer’s confirmation of the Distance Contract, the price and costs of the ordered
products/services specified via the Web Application will be collected through credit card, or
other payment methods to be envisaged by İGA designated by the Buyer.
The Buyer has the Right of Withdrawal within fourteen (14) days starting from the execution
of the Contract without indicating any reason.
In the case that the Service is started to be used by the Buyer before the expiration of the Right
of Withdrawal, namely fourteen (14) days, the Right of Withdrawal may not be exercised.
Regarding the Service, if the relevant Service has not been used after the Contract is accepted
by the Buyer, the Buyer may communicate its request for Right of Withdrawal by using the
cancel option on the Web Application or by the written notice prepared based on the Sample
Withdrawal Form included in ANNEX-2 regarding the exercise of the Right of Withdrawal via
the points of service sales or the Call Center or its express declaration of Right of Withdrawal
(in a way such as to prove that the declaration or the notice belongs to the Buyer). In the case
that this right is exercised via Web Application, İGA will send confirmation to the buyer that
the Request for the exercise of the Right of Withdrawal has been received.
In the case that this right is exercised, the Purchase Price received within fourteen (14) days
starting from İGA’S receipt of the withdrawal notice will be refunded to the Buyer. For the
avoidance of doubt, in the event of communication of withdrawal notice after fourteen (14)
days which is the Right of Withdrawal period, the Purchase Price will in no way be refunded.
The Right of Withdrawal period, namely fourteen (14) days, starts on the day which the Buyer
confirms the Contract.
Right of Withdrawal may not be utilized in cases where neither Right of Withdrawal is not
envisaged by law nor may the Buyer exercise Right of Withdrawal in cases where such right is
not duly or timely exercised.
Following the acceptance of the information given below and the Contract by confirming them
via the Web Application; upon the order confirmation, the information subject to the Contract
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will be sent to the e-mail address designated by the Buyer. İGA will keep the information and
documents pertaining to each transaction related to the Right of Withdrawal, provision of
information, delivery and its obligations in other respects for three (3) years.
IGA’S DETAILS
Name: İGA Havalimanı İşletmesi A.Ş
Address: Tayakadın Mah. Terminal Cad. Havalimanı Terminal Binası Apt. No:1/760494
Arnavutköy/İstanbul
VKN: 4700610010
Telephone: 444 1 442
E-mail: customercare@igairport.aero
Mersis No.: 0470061001059441
BUYER & INVOICE DETAILS
Name/Surname/Trade Name:
Tax Number or Identification Number:
Telephone:
E-mail:
DESCRIPTION OF PURCHASED SERVICE/PRODUCT
The Price List for the service/services purchased by the Buyer is as follows.
Should the Buyer assent to the Disclosure included in the Web Application as well as to other
personal data protection policies included in the Web Application, it also accepts the use of its
personal data in compliance with the relevant Disclosure and personal data protection policies.
Within this scope; İGA Havalimanı İşletmesi A.Ş. and the group companies have the right to
process and share the Buyer’s personal data collected through the methods via the channels as
set forth under the Disclosure in compliance with the Personal Data Protection Law numbered
6698 and the Disclosure. The Disclosure will constitute an integral part of the Contract.
The necessary measures for security of the information and transactions entered by the Buyer
to the Web Application have been taken within the İGA’s own system infrastructure and to the
extent of their technical possibilities. Nonetheless, since such information has been created by
the Buyer or used via the devices belonging to the Buyer, the security and privacy of such
information are fully under the responsibility of the Buyer. The Buyer accepts that the liability
originating from the transactions it performs is in advance borne by itself, that it may not assert
any plea and/or objection that the operations and transactions thus performed have not been
Size of the Lost
Property
Service Period Fee (VAT included)
Large Baggage 2nd and 3rd day ₺60,00
4th day and more ₺5,00
Medium Baggage 2nd and 3rd day ₺40,00
4th day and more ₺4,00
Small Baggage 2nd and 3rd day ₺30,00
4th day and more ₺3,00
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performed by itself and/or it may not refrain from fulfilling its obligations based on such plea
or objection, that the liability for taking the necessary measures, including the ones related to
viruses and other such malware, for protection of its information and avoiding access to the
same by unrelated parties will be borne by itself.
All visual elements used in the Web Application may be illustrative. Furthermore, all copyrights
of all contents and visual elements are reserved, and without express written consent of İGA;
the intellectual and industrial property rights of and pertaining to all information and materials
including but not limited to the contents, graphics, user interfaces, commands, technical data
presented in electronic, graphic or machine readable form, applied sales systems, work methods
and business models, particularly the general view and design of the Web Application as well
as all information, pictures, brands, logos, icons, source codes, data codes, database and within
the software and system and their developed versions on the internet site may not be copied,
processed or reverse engineered; all or any part of their original and/or processable form may
not be directly or indirectly reproduced; they may not be in any form or method disseminated;
they may not be utilized through performing in public places directly or by means used for
transmission of sign, sound or picture; they may not be used, communicated to the public and
made available to the access of third parties in digital environments and/or mobile instruments;
they may not be recorded to instruments used for conveying data; they may not be used in any
visual-audio work and communicated to the public by instruments used for conveying sign-
sound and/or image or by retransmission, they may not be reproduced, exhibited, changed,
adapted or translated.
Via the Web Application, links may be given to other web sites, electronic applications and/or
other contents that are not under the control of İGA and/or owned and/or operated by other third
parties.
In the resolution of the disputes in relation to implementation of the Contract, the Parties accept
the jurisdiction of the Consumer Arbitration Committees and the Consumer Courts in the locale
where the Buyer purchases the Service or the Buyer’s residence is situated, based on the
monetary limits designated in the Consumer Protection Law numbered 6502. Pursuant to the
lower and upper limits designated in the 1
st
paragraph of Article 68 of the Consumer Protection
Law numbered 6502, the district/provincial consumer committees have jurisdiction over the
consumer claims.
Upon this Preliminary Information Form that will constitute an integral part of the Distance
Contract, if confirmed; the Buyer is hereby informed on all respects including the basic
features-specifications and sales price of the Products/Services subject to sale, payment method,
delivery processes and the Right of Withdrawal as well as the personal details and electronic
communication.
All descriptions and information in this Preliminary Information Form are effective as of the
moment that the Buyer confirms the Contract electronically via the Web Application.
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DISTANCE CONTRACT
1. PARTIES TO CONTRACT
This Distance Contract (“Contract”) has been executed by and between,
(i) İGA Havalimanı İşletmesi A.Ş. headquartered in the address Tayakadın Mah.
Terminal Cad. Havalimanı Terminal Binası Apt. No:1/760494 Arnavutköy/İstanbul
and registered at Istanbul Trade Registry Office with the registration number of
887174-0 (shall be hereinafter referred to as “İGA”) and
(ii) the Buyer who accepts this Contract (shall be hereinafter referred to as “Buyer”)
based on the conditions written below on the date the Buyer confirmed this Contract.
The Buyer and İGA shall be hereinafter individually referred to as “Party” and collectively as
“Parties”.
Whereas; Istanbul Airport is operated by İGA Havalimanı İşletmesi A.Ş. (“İGA”). İGA intends
to have the Buyer utilize the Services provided by itself at Istanbul Airport, and the Buyer
intends to purchase such Service(s) in consideration of the Purchase Price designated pursuant
to this Contract.
2. DEFINITIONS
Baggage Custody Service It refers to the service of keeping the items
delivered to the Lost and Found Office, that
are found in the Terminal, including the
Security Points and the Parking Lot.
Consumer Protection Law shall mean the Consumer Protection Law
numbered 6502 published in the Official
Gazette dated 28.11.2013 and numbered
28835.
Distance Contracts Regulation shall mean the Distance Contracts
Regulation published in the Official
Gazette dated 27.11.2014 and numbered
29188.
İGA Call Center
shall mean the call center providing service
via the number 444 1 442 or other numbers
which ma
y
be envisa
g
ed b
y
İGA
Purchase Price shall mean the price to be paid by the Buyer
to İGA in consideration of the Services
offered under this Contract.
Right of Withdrawal shall mean the right conferred to
consumers under the Consumer Protection
Law numbered 6502 and that enables the
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Buyer to withdraw from the contract within
a fourteen (14) day period.
Service(s) shall mean all Services provided by İGA
under this Contract as well as other
Services whose sale may be envisaged in
the future by İGA.
Tariff of Services shall indicate the Baggage Custody Tariff
specified in Annex-1.
Turkish Code of Obligations shall mean the Turkish Code of Obligations
numbered 6098 published in the Official
Gazette dated 04.02.2011 and numbered
27836.
Web Application(s)
shall mean the applications where the
information regarding the services are
provided and that will enable the Members’
communication with İGA when necessary.
3. SUBJECT MATTER OF CONTRACT
The subject matter of the Contract is the determination of the rights and obligations of the
Parties, by also taking the Consumer Protection Law and the Distance Contracts Regulation
into consideration, in respect of sale and payment of the price of the Services that the Buyer
places order with İGA via the Web Applications in the electronic environment and whose
features and Purchase Price are specified in the Web Applications and in this Contract.
4. REPRESENTATIONS AND WARRANTIES OF BUYER
4.1. The Buyer agrees and declares that it has read and is informed on the preliminary
information uploaded by İGA as to the basic features, Purchase Price and payment
method of the Service included in the Web Application, and that it has given the
necessary confirmation in the electronic environment. Buyers may forward their claims
and complaints in their capacity of consumers to İGA’s contact details given above
and/or via the channels provided by the Web Application. By confirming this Contract
in the electronic environment, the Buyer is deemed to confirm that it has accurately and
completely obtained the address, basic features pertaining to the Service ordered,
Service’s price including taxes, payment information required to be provided by İGA to
the Buyer before the execution of distance contracts.
4.2. The Buyer accepts that it may utilize the Services only when it has a flight or in
circumstances relating to its flights. In the case of detection of the use of Services by
third parties or the Buyer’s use of the Service despite its lack of flight, this Contract may
immediately be terminated without prejudice to any right of İGA. In such case, the
Buyer may not in any way claim any compensation or amount in any name from İGA.
4.3. When the Buyer uses the Services provided by means of İGA; it agrees, declares and
undertakes that it is obliged to comply with particularly the Consumer Protection Law
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and the applicable legislations within the scope of this law including the provisions of
the Regulation on Distance Contracts and all regulations, communiqués and other such
legislations issued under these laws as well as any law and applicable legislation that
the Services are subject to.
4.4. By executing this Contract, the Buyer agrees, declares and undertakes to comply with
the instructions of İGA, laws, the General Directorate of Civil Aviation’s regulations,
directives and orders as well as the rules applied by İGA and all relevant authorities
including the General Directorate of State Airports Authority during its use of the
Services that it has purchased.
4.5. The Buyer must perform the transactions that it will perform via İGA’s Web
Applications in due and thorough manner. The Buyer agrees and undertakes that no
liability of İGA will arise from the bookings, booking changes, cancellations, refunds
or inconveniences in the purchase transactions on account of an inaccurate or erroneous
performance of a transaction by itself or a third party.
4.6. The Buyer agrees and declares that it will incur obligation to pay Purchase Price when
it purchases any Service within the scope of this Contract.
4.7. The Buyer agrees and undertakes that the credit card details that it defines to the system
during shopping are accurate, and that any civil and penal liability originating from the
use of such credit card are borne by itself.
5. PURCHASED SERVICE AND PURCHASE PRICE
5.1.
The Price List for the service/services purchased by the Buyer is as given in the
ANNEX-1. The Total Purchase Price payable by the Buyer refers to the price of the
purchased service specified in ANNEX-1.
5.2.
By executing this Contract, the Buyer agrees and declares that it has read and accepted
the detailed information provided in respect of the Purchase Price through the
information provided by İGA via Web Application and the information provided in
Article 5.1 above.
5.3.
Services provided under this Contract are valid for the period that starts with the
conclusion of this Contract by the Buyer with the purchase of Baggage Custody Service
to the date until the expiry of the number of lost baggage custody days paid according
to the tariff of the purchased Service. By executing this Contract, the Buyer agrees and
declares that the Purchase Price indicated in the Web Application is for the period of the
purchased service. For the avoidance of doubt, the circumstance that the purchased
Service has never been used throughout the period shall not be deemed a reason for
refunding the Purchase Price to the Buyer.
5.4.
In the event of request for cancellation of the Services subject to sale after expiration of
the Right of Withdrawal period, the Purchase Price shall in no way be refunded.
5.5.
The Buyer may make the payment of the Purchase Price by credit card or other payment
methods to be envisaged by İGA via the Web Applications.
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5.6.
The Buyer agrees, declares and undertakes to further confirm the relevant interest rates
and information relating to default interest with its bank on account of the fact that the
credit sales are made only by the credit cards of the banks, and that the relevant
provisions regarding interest and default interest as per the legislations in force will
apply under the credit card agreement between the bank and the Buyer.
6. SCOPE OF SERVICE
6.1. The Buyer may purchase any of the Services in accordance with the procedure
designated in the Web Application. The Buyer who purchases any of these Services will
also determine the scope of the Service it will get depending on the Service designated
in Article 5 (Purchased Service and Purchase Price) of this Contract.
6.2. The Services included within the scope of this Contract can be purchased via the Web
Applications.
6.3. The Buyer accepts that İGA may unilaterally make any changes on all kinds of contents
without any prior notice which are included in the Web Applications, regarding the
terms of use of the Web Applications, reorganize the Web Applications, and that such
changes will become effective as of the moment of their publication on the Web
Applications.
7. GENERAL PROVISIONS
7.1. Upon the Buyer’s pressing of the “purchase” button for the Baggage Custody Service,
it will be automatically passed to the payment section in the Web Applications for the
relevant product.
7.2. Service sale will occur only upon the payment’s being successfully recorded by İGA
and notification to the Buyer of the respect that the sale has been implemented via the
Web Application.
7.3. The Buyer has to create a profile on the Web Applications before the purchase of the
Service. The Buyer agrees and undertakes that name, surname, mobile phone number,
nationality, birth date and gender information are accurate whilst provided during the
creation of the profile. This information will be checked in cases where identity check
is deemed required.
7.4. In all cases deemed necessary, at all relevant points where Services are provided,
identity check may be performed by İGA through requiring the identity card or passport
of the Buyer.
7.5. İGA reserves its right to anytime change, restrict or cease the scope and usage processes
and technical features of the Web Application. Technical failures, maintenance
operations, development works and/or other malfunctions may restrict and/or
occasionally cease the availability of the Service. In this context, data loss may occur.
Therefore, İGA does not assume any warranty in respect of the service’s availability or
avoidance of technical failures or data losses.
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7.6.
İGA is the owner and/or license holder of the intellectual and industrial property rights
of and pertaining to all information and materials including but not limited to the
contents, graphics, user interfaces, commands, technical data presented in electronic,
graphic or machine readable form, applied sales systems, work methods and business
models, particularly the general view and design of the Call Center, Web Site and
Mobile Applications as well as all information, pictures, brands, logos, icons, source
codes, data codes, database and within the software and system and their developed
versions on the internet site (“Protected Property”). Without express written consent
of İGA and/or group companies, the Protected Property may not be copied, processed
or reverse engineered; all or any part of their original and/or processable form may not
be directly or indirectly reproduced; they may not be in any form or method
disseminated; they may not be utilized through performing in public places directly or
by means used for transmission of sign, sound or picture; they may not be used,
communicated to the public and made available to the access of third parties in digital
environments and/or mobile instruments; they may not be recorded to instruments used
for conveying data; they may not be used in any visual-audio work and communicated
to the public by instruments used for conveying sign-sound and/or image or by
retransmission, they may not be reproduced, exhibited, changed, adapted or translated.
If the Buyer is found to have violated this Article 7.8 based on İGA’s discretion, İGA
may immediately cease the Buyer’s utilization of the Services and terminate the
Contract without requirement for any compensation. The right of İGA or group
companies to take any civil and penal action in terms of intellectual and industrial rights,
including collection of all interests and accessories of any pecuniary and moral damages,
is reserved.
7.7. The Buyer under this Contract or the person for behalf of whom Service has been
purchased agrees and declares that it does not have the right to transfer any of its rights
hereunder to a 3
rd
party. For the avoidance of doubt, the Buyer or the person for behalf
of whom Service has been purchased may not wholly or partially transfer, sell or lease
out the Services purchased under this Contract to any 3
rd
party.
7.8. İGA is not responsible for Purchase Price inaccuracies caused by typing errors and
system errors.
8. RIGHT OF WITHDRAWAL
8.1. The Buyer has the Right of Withdrawal within fourteen (14) days starting from the date
of execution of this Contract, without indicating any reason. If an invoice has been sent
by İGA, such invoice must be presented.
8.2. In the case that the Service is started to be used by the Buyer before expiration of the
Right of Withdrawal period, namely fourteen (14) days, the Right of Withdrawal may
not be exercised.
8.3. Regarding the Service, if the relevant Service has not been used after the Contract is
accepted by the Buyer, the Buyer may communicate its request for Right of Withdrawal
within the time period stipulated above by way of cancel options on the Web Application
or via the points of service sales; by written notice prepared based on the Sample
Withdrawal Form included in ANNEX-2 regarding the exercise of the Right of
Withdrawal or with an explicit declaration (in a way such as to prove that the declaration
or the notice belongs to the Buyer).Where the request for Right of Withdrawal is made
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through the Web Application, İGA shall send out to the Buyer that it received the Right
of Withdrawal request.
8.4. In the case that this right is exercised, the Purchase Price received within fourteen (14)
days starting from İGA’s receipt of the withdrawal notice shall be refunded to the Buyer.
For the avoidance of doubt, in the event of communication of withdrawal notice after
fourteen (14) days which is the Right of Withdrawal period, the Purchase Price shall in
no way be refunded.
8.5. The Right of Withdrawal period, namely fourteen (14) days, starts on the day which the
Buyer confirms the Contract.
8.6. For the avoidance of doubt, by executing this Contract, the Buyer agrees and declares
that İGA has informed the Buyer in respect of the Right of Withdrawal.
9. CANCELLATION AND RETURN
9.1. In the case that the Web Applications charge more than the Purchase Price from the
Buyer, the amount of the over-charge is calculated and the excess amount will be returned to
the Buyer.
9.2. Upon the Buyer's application to the service sales points or the İGA Call Center, if a
different amount is inadvertently collected instead of the amount specified in Annex-1 related
to the purchased Service, it shall be checked whether the Buyer benefited from the Baggage
Custody Service. The excess amount calculated after the control is returned to the Buyer.
9.3. In the case of amendments pursuant to Article 6.3 of this Contract, on the scope of the
Services related to the Purchased Service, the excess amount is returned to the Buyer after the
usage fee is calculated for the compatible service based on the day of the discount that is made
or the day of the amendment that is made by the request of the Buyer. In this case, the Buyer
shall not be entitled to benefit from the Service for the remaining period. In case of a discount
request, the discount rate will be determined by İGA.
9.4. The return procedure stipulated in Article 9 of this Contract implies any method of return
that is determined by İGA for the purchases that are made via Web Application in accordance
with the methods stipulated with Article 5.5 of this contract.
10. FORCE MAJEURE
If rebellion, embargo, state intervention, riot, invasion, warfare, mobilization, employee-
employer disputes including strikes, lockouts, labor actions or boycotts, cyber-attacks,
communication issues, infrastructure and internet failures, system improvement or renovation
operations and failures emerging in consequence thereof, power outage, fire, explosion, storm,
flood, earthquake, immigration, epidemic or other natural disasters or other events that occur
outside the control of the Parties, not originating from their faults and cannot be reasonably
foreseen (“Force Majeure”) hinder or delay the Parties’ performance of their obligations
arising from this Contract, the Parties may not be held liable for their obligations hindered or
delayed due to Force Majeure, and this circumstance may not be deemed a breach of this
Contract.
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11. LIABILITY AND INDEMNIFICATION
11.1. The Buyer shall be liable for the damages arisen and/or which may arise in the case of
the Buyer’s inflicting any damage on İGA and/or group companies and/or third parties
and/or any property belonging to these when utilizing the Services purchased under this
Contract due to its fault, intent or negligence, or its failure to wholly and/or partially
perform any of obligations and/or incomplete and/or delay in performance thereof
and/or breach of the legislations in force and/or in consequence of negligence. In this
context, if any payment is made by İGA to third parties, the Buyer shall reimburse such
amount to İGA without requirement for any court decision.
11.2. The Buyer agrees, declares and undertakes that the 3
rd
parties utilizing the Services
regulated hereunder other than the Buyer shall also utilize the Services in compliance
with the terms and conditions included in this Contract, and that if those relevant parties
cause any damage under Article 11.1 above, the Buyer will be liable to İGA for such
damages.
12. EVIDENTIAL CONTRACT
In the disputes which may arise from this Contract, İGA’s official books and commercial
records as well as the electronic data and computer records stored at its own database, servers
shall constitute binding, final and exclusive evidence, and this article qualifies as an evidential
contract for the purposes of Article 193 of the Code of Civil Procedure numbered 6100. İGA
shall keep the information and documents pertaining to each transaction related to the Right of
Withdrawal, provision of information, delivery and its obligations in other respects for three (3)
years.
13. ENTIRE AGREEMENT
This Contract and all documents submitted as part of this Contract or in connection with this
Contract or included in this Contract by reference, constitute and contain the entire agreement
between the Parties in respect of the subject matter of this Contract, and they supersede all
agreements, arrangements and agreements made between the Parties on the subject of the
Contract. The parties accept and declare that there is no other oral or written agreement
regulating this matter.
14. TERM OF CONTRACT
14.1. The term of this Contract, for the Baggage Custody Service, shall be the end of the
period stated in the tariff as of the date of the acceptance of the Contract by the Buyer.
In the event of any renewal or extension of the Contract under the Baggage Custody
Service, the provisions of this Contract shall remain valid and in effect for the duration
of the Baggage Custody Service renewed period.
14.2. If the Buyer fails to fulfill its obligations under this Contract in compliance with the
provisions herein including the obligations it must fulfill during the period pertaining to
the Baggage Custody Service, İGA shall send a written warning to the Buyer. In case
where the subject matter of the warning is not fulfilled to the satisfaction of İGA and
within the period specified in the warning, İGA shall be unilaterally entitled to terminate
this Contract without having to pay compensation or İGA shall be entitled to take other
statutory options.
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14.3. İGA’s right to indefinitely cease the Services starting from the date of warning to be
sent to the Buyer within the scope of this article is reserved. In such case, the Buyer may
not claim any compensation or payment under any circumstances.
15. TAX AND OTHER EXPENSES
15.1. All costs including all taxes inclusive of the stamp tax, charges, registration fees and
other incidental expenses existing and to accrue in the future required or may be required
to be paid and to be incurred by İGA on account of this Contract and/or the legal
relationship established by this Contract in relation with the execution, enforcement,
signing or entry into force of this Contract and all kinds of liabilities in respect thereof
shall be borne by the Buyer. Before the stamp tax arisen from this Contract as declared
to the Revenue Administration by IGA, the respective amount shall be first notified to
the Buyer whereupon the Buyer shall pay this stamp tax amount to IGA’s bank account
within 7 (seven) days from its receipt of such notification, without raising any plea or
objection thereto. Following the payment thereof, the said amount shall be invoiced to
the Buyer by IGA.
15.2. In case IGA is obligated to pay the full amount of these costs together with any kind of
penalty including the taxes subject to additional, ex officio or administrative assessment,
and default interests, late fees and tax penalties due to the Buyer’s failure to pay the
same in due and timely manner, IGA may further invoice the full sum of what it was
obligated to pay to the Buyer. The Buyer is obliged to pay the invoiced amount to IGA
immediately after IGA’s relevant request.
16. SEVERABILITY
If any provision of this Contract in any way is or becomes legally void or ineffective, the
validity, legitimacy and enforceability of the remaining provisions of this Contract shall not be
impaired in consequence thereof and these provisions shall continue to apply in exactly the
same way.
17. LIMITATION OF LIABILITY
İGA is liable to the Buyer for direct and documented damages only under or in connection with
this Contract, and İGA’s liability for compensation in respect of such damages shall not exceed
the sum of the Purchase Price and VAT in total. For the avoidance of doubt, İGA shall not be
liable for any consequential damage to arise under or in connection with this Contract.
18. DISPUTES
18.1. The Buyer may communicate its claims and complaints through the channels as İGA’s
contact details are provided above.
18.2. Turkish Law shall apply to the disputes arising from this Contract.
18.3. In the resolution of the disputes in relation to implementation of the Contract, the
Consumer Arbitration Committees and the Consumer Courts in the locale where the
Buyer purchases the Service or the Buyer’s residence is situated have jurisdiction, based
on the monetary limits designated in the Consumer Protection Law numbered 6502.
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Pursuant to the lower and upper limits designated in the 1
st
paragraph of Article 68 of
the Consumer Protection Law numbered 6502, the district/provincial consumer
committees have jurisdiction over the consumer claims.
19. ENFORCEMENT
Each article of this Contract consisting of nineteen (19) articles and two (2) annexes has been
read and understood by the Buyer. This Contract shall take effect on the date confirmed by the
Buyer.
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ANNEX-1
SERVICE DETAILS AND PRICE LIST
A- PRINCIPLES OF IMPLEMENTATION
a. Prices stated in the fare schedule are for 24 hours (1 Day), and no charge is made for
baggage custody for the shorter periods (hourly). Pricing starts from the 2nd day of its
record in the Findings Report/Form.
b. The implementation is based on the Lost and Found Property Instruction.
c. Baggage Custody Fee, Schedule and Principles of Implementation are displayed in
the Lost and Found Property Office.
d. Glasses, watches, mobile phones, wallets, and similar small items are free of charge.
B- PRICE LIST
Size of the Lost
Property
Service Period Fee (VAT included)
Large Baggage 2nd and 3rd day ₺60,00
4th day and more ₺5,00
Medium Baggage 2nd and 3rd day ₺40,00
4th day and more ₺4,00
Small Baggage 2nd and 3rd day ₺30,00
4th day and more ₺3,00
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ANNEX-2
SAMPLE WITHDRAWAL FORM
(This form will only be filled out and sent when the right of withdrawal from the Contract is
intended to be exercised.)
To: (İGA’s name, trade name, address, fax number, if any, and e-mail address will be
included.)
Upon this form, I declare that I exercise my right of withdrawal as to the sale of the
products or provision of the services below.
Order date or delivery date:
Product or service subject to the right of withdrawal:
Price of the product or service subject to the right of withdrawal:
Consumer’s name and surname:
Consumer’s address:
Consumer’s signature: (Only when submitted on paper)
Date:
